Assist your clients with a copy of their Equifax credit report to help them manage their credit profile, help with loan rejection or correct any inaccuracies on a report.
What is an Authorised Access Seeker?
Credit reports requested by Authorised Access Seekers are free. Eligibility criteria apply.*
You can order a credit report online, call 138 332, or mail your request to us at GPO Box 964, North Sydney, NSW 2059.
In addition to Equifax, there are two other Credit Reporting Bodies in Australia and you can also request a free credit report held by them: Experian | illion
*An individual has the right to obtain a free copy of their credit file from Equifax once every three months, or if their credit application was declined, (the request for a free credit file must be made within 90 days from the date your application was declined), or if the individual has lodged a correction request and is advised that their Equifax credit report has been corrected.
If an individual does not meet the criteria, a once-off Equifax credit report is currently available for free.
Once you have requested a copy of a free Equifax credit report you will usually receive your client’s credit report within one business day, provided we are able to verify their identity and a letter of authorisation^ has been provided.
^Letter of Authorisation
To obtain a copy of your client's report, you will need to provide a letter of authority. A letter of authority is a legal document that authorises you, as a third party, to act on behalf of an individual. The letter of authority must:
- Be dated
- Include your client's details (ie. Full Name, Date of Birth, Current Residential Address)
- Include the access seeker's details (Full Name of the person and organisation acting on behalf of the client)
- A statement that confirms consent from your client for you to act on their behalf to obtain a copy of their credit report
Incomplete information may result in registration processing delays, or we may ask you to provide a new letter with the correct information.