Personal Products & Services
If you are an existing My Credit Alert customer please click here.
Authorised Access Seeker products available here.
Equifax free credit report*
You can get a free copy of your personal Equifax credit report:
- if you've been declined credit in the last 90 days; or
- had an item corrected on your Equifax credit report; or
- once every three months
You can also order your credit report over the phone on
138 332, or mail your request to us at GPO Box 964, NORTH SYDNEY NSW 2059.
Equifax Identity Protect
$9.95
per month
- x 1 Equifax Credit Report (one per year)
- Monitor the dark web with Identity Watch1
- Document expiry alerts2
- Secure key and luggage tags (printable)
- Up to $15,000 insurance with Identity Guard3
Equifax Credit and Identity Protect
$14.95 per month- x 12 Equifax Credit Reports (one every month)
- Credit alerts for changes to your report
- Monthly Equifax Credit Score
- Equifax Score Tracker
- Top 4 Key Contributing Factors
- Dark web monitoring with Identity Watch1
- Document expiry alerts2
- Secure key and luggage tags (printable)
- Up to $15,000 insurance with Identity Guard3
Equifax Credit Protect
$9.95
per month
- x 12 Equifax Credit Reports (one every month)
- Credit alerts for changes to your report
- Monthly Equifax Credit Score
- Equifax Score Tracker
- Top 4 Key Contributing Factors
1Under Equifax Identity Protect - monitor 1 bank account, 1 debit/credit card, 1 Medicare card, 1 email address, 1 phone number, 2 driver licences, 2 international bank accounts, 2 passports. Under Equifax Credit and Identity Protect - monitor 5 bank accounts, 8 credit/debit cards, 2 medicare cards, 3 email addresses, 3 phone numbers, 2 driver licences, 2 international bank accounts, 2 passports.
2Document expiry alerts are available for 2 passports and 2 licences.
3Terms, conditions, exclusions and limitations apply. Click here to view the Identity Guard Insurance Policy Information Booklet
Request a correction
Have you found an error on your personal credit report? We will investigate it for FREE.
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Equifax Credit Report (Authorised Access Seeker)
Are you an Authorised Access Seeker, such as a broker, financial counsellor, debt management company or financial counsellor who has authorisation to access an Equifax credit report on behalf of an individual? If so, you can order an Equifax credit report on behalf of your client.
An individual has the right to obtain a free copy of their credit file from Equifax once every three months, or if their credit application was declined, (the request for a free credit file must be made within 90 days from the date your application was declined), or if the individual has lodged a correction request and is advised that their Equifax credit report has been corrected.
If an individual does not meet the criteria, a once-off Equifax credit report is available for the cost of $6.95 (currently available for free).
Request a correction
Have you found an error on your personal credit report? We will investigate it for FREE.
Business
Get your business credit report from Australia’s most comprehensive commercial credit reporting provider. Understand how lenders and suppliers see you and your business.
Business Corrections
Equifax offers a free service to investigate errors on your business credit report so your business profile is correct and up to date.
Business Credit Report Corrections
Is something not right on your business credit report? We will investigate it for FREE.