Why can't I open my file on my smartphone or mobile device?

The PDF attachment is designed for viewing through your computer. Some mobile devices are not compatible with password protected PDF files. To open your Equifax credit report you may need a PDF reader app which can be downloaded from your app store. The PDF app may provide the ability to open password protected PDF's. There are various apps available depending on mobile operating system. Please visit your app store to determine which app is best for you.

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