How can I prevent credit fraud?

To help reduce the chances of credit fraud happening to you, follow these simple steps:

  • know what is on your credit file - Order your Equifax credit report
  • Use My Credit Alert to monitor your Equifax credit report so that you receive e-mail notification every time a credit application is made using your personal details
  • sign all your new credit cards as soon as you receive them
  • store your cards and personal ID items in a secure place
  • shred any paperwork that contains your personal details or account details before throwing it away
  • contact your financial institution immediately if your cards are lost or stolen
  • keep your PIN confidential and separate from your card
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To make sure you are accessing the right product, we need you to answer the following questions.

You can get a free copy of your personal Equifax credit report:

  • if you have been declined credit in the last 90 days; or
  • if you have had an item corrected on your Equifax credit report; or
  • once every 12 months.

If you do not meet the criteria, a once-off Equifax credit report is currently available for free.

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You are eligible for a free Equifax Credit Report.

How will COVID-19 impact your credit report and score?